PRIVACY POLICY

1. Overview

This Privacy Policy explains how Habibi Bites ("we," "us," or "our") collects, uses, and protects information when you contact us through our AI-powered Google Business Messaging feature ("the Messaging Service"). It applies alongside any broader privacy practices of Google Business Messaging and its AI providers.

2. AI-Generated Responses

When you message us through Google Business Messaging, some or all replies may be generated or assisted by artificial intelligence. These responses are created automatically based on your message and the business information we provide to the system. AI-generated responses may contain errors and should not be relied upon for important decisions, including allergen, dietary, or medical matters.

3. Information We Collect

Through the Messaging Service we may collect:

• Message content: the text, images, or other content you send us;
• Contact details: such as your name, phone number, or email if you provide them in the conversation;
• Conversation metadata: timestamps, language, and identifiers provided by Google Business Messaging;
• Order or inquiry details: anything you share about an order, reservation, or request.

Please do not send sensitive data such as credit card numbers, government IDs, passwords, or health information through the Messaging Service.

4. How We Use Information

• To respond to your messages and fulfill your requests;
• To operate, monitor, and improve the Messaging Service and AI response quality;
• To provide customer support and resolve issues;
• To comply with legal obligations and protect our rights.

5. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers: Google Business Messaging and AI providers that process messages on our behalf — [Insert AI provider name(s) if applicable];
• Internal team members: when a conversation is escalated for human review;
• Legal authorities: when required by law or to protect our rights and safety.

6. Data Retention

We retain message conversations and related personal information for [Insert retention period] after your last interaction, after which they are deleted or anonymized, unless a longer period is required by law. Google and AI providers may retain data according to their own policies.

7. Your Choices & Opt-Out

• Opt out: You can stop using the Messaging Service at any time. To opt out of AI-generated responses and speak with a person, simply ask in the conversation or contact us directly using the details below.
• Access & deletion: You may request access to, correction of, or deletion of your personal information by contacting us below.
• Marketing: If you share contact details for marketing (e.g., rewards or offers), you can unsubscribe using the link in any message or by contacting us.

8. Security

We take reasonable measures to protect information transmitted through the Messaging Service. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

The Messaging Service is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. We encourage you to review it periodically.

11. Contact

Privacy questions or requests? Contact our Privacy contact: